Bodymechanics School makes it a priority to resolve CE attendee grievances in a fair and timely manner. It is the responsibility of all team members to maintain open and courteous lines of communication within and among departments to expedite successful grievance resolution. Class attendees wishing to make a formal complaint regarding any aspect of the program, including issues of content, delivery, or customer service, for example, should:
1. Address the issue with the customer service representative through phone, email,
or mail contact. The customer service representative will open a written complaint file to summarize the complaint and track problem resolution.
2. Bodymechanics School refund policy is “You may cancel your registration up to 14 days before the seminar with a $50 processing fee. If you need to cancel less than 14 days prior to the seminar you may transfer your registration to another seminar of your choice, otherwise, you will forfeit the full registration fee. Refunds will be processed within 30 days of the refund request and will be made through the payment source from which your payment was originally made.” The customer service staff notifies the administration regarding the grievance.
3. If the complaint involves course material, such as typos or misspellings, revisions are made immediately. If the issue is related to the content, the content is verified to ensure accuracy.
4. No adverse action will be taken against a student for filing a complaint.
